Support That Scales
Self-service support that customers love.
Build support portals with intelligent knowledge bases, streamlined ticketing, and live chat that help customers help themselves while ensuring complex issues get expert attention.
Intelligent Customer Support
Our support portals combine self-service knowledge with streamlined ticketing for efficient, satisfying support.
Great support means helping customers quickly—ideally before they need to contact you. We build support portals with searchable knowledge bases that answer common questions, FAQ sections, and article suggestions based on what customers are looking for.
When customers do need help, ticket submission is fast and collects the right information upfront. Tickets route to the right team, customers can track status, and live chat provides real-time assistance. The result: faster resolution, happier customers, and lower support costs.
Why Build Custom Support Portals?
Expert support portal development tailored to your service needs.
Custom support portals match your support processes and integrate with your existing help desk and CRM systems. Knowledge bases are organized around your products and services, not generic categories.
Intelligent search helps customers find answers quickly. Ticket workflows match how your team works. Everything flows into your existing support tools for a unified view of customer interactions.
Requirements & Prerequisites
Understand what you need to get started and what we can help with
Required(2)
Support Structure
Support categories, ticket types, routing rules, and escalation policies.
Knowledge Content
Existing FAQ, documentation, and knowledge articles to migrate.
Recommended(1)
System Integration
Help desk, CRM, and communication tools to integrate.
Common Challenges & Solutions
Understand the obstacles you might face and how we address them
Repeat Questions
Support answering the same questions repeatedly.
Our Solution
Searchable knowledge base deflects common questions with instant answers.
Long Resolution Times
Tickets bouncing between teams, missing information.
Our Solution
Smart forms collect right info upfront, routing ensures proper assignment.
No Self-Service
Customers must call or email for every issue.
Our Solution
24/7 portal access with knowledge base and status tracking.
Disconnected Systems
Support data in multiple systems, no unified view.
Our Solution
Integration with help desk and CRM creates single customer view.
Your Dedicated Team
Meet the experts who will drive your project to success
Support Manager
Responsibility
Define categories, workflows, and content strategy.
Experience
Support leadership
Content Team
Responsibility
Create and maintain knowledge base articles.
Experience
Technical writing
Support Agents
Responsibility
Use portal, identify content gaps.
Experience
Customer support
IT Team
Responsibility
Integrate with existing systems.
Experience
System integration
Engagement Model
Ongoing content updates and portal optimization
Success Metrics
Measurable outcomes you can expect from our engagement
Ticket Deflection
40%
Issues resolved via self-service.
Typical Range
Resolution Time
-50%
Faster ticket resolution.
Typical Range
First Contact Resolution
+30%
Issues solved without escalation.
Typical Range
Customer Satisfaction
+25%
Improvement in CSAT scores.
Typical Range
Agent Efficiency
+40%
Tickets handled per agent.
Typical Range
Article Usage
10K/month
Knowledge base views.
Typical Range
Return on Investment
Support portals deliver ROI through deflection and efficiency gains.
Cost per Ticket
-40%
Within Through self-service deflection
Support Capacity
+50%
Within Handle more without hiring
Payback Period
4-8 months
Within Typical timeframe
“These are typical results based on our engagements. Actual outcomes depend on your specific context, market conditions, and organizational readiness.”
Why Choose Us?
See how our approach compares to traditional alternatives
| Aspect | Our Approach | Traditional Approach |
|---|---|---|
| Knowledge Base | Custom taxonomy for your products Customers find answers faster | Generic categories |
| Ticket Workflows | Match your process exactly Works how you work | Fixed workflows |
| Integration | Full help desk integration Unified support view | Standalone system |
| Search | AI-powered intelligent search Better answer discovery | Basic keyword search |
Technologies We Use
Modern, battle-tested technologies for reliable and scalable solutions
React
Portal interface and chat
Node.js
API and ticketing logic
Elasticsearch
Knowledge base search
PostgreSQL
Tickets and content storage
Ready to Get Started?
Let's discuss how we can help you with customer portals.