Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, company name, job title
• Project Information: Project requirements, technical specifications, business objectives
• Communication Data: Messages, emails, meeting recordings (with consent)
• Payment Information: Billing address, payment method details (processed securely through third parties)
• Technical Information: IP address, browser type, device information, usage analytics

1.2 Automatically Collected Information

• Website usage data through Google Analytics
• Cookies and similar tracking technologies
• Log files and server data
• Performance and error monitoring data

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: Providing software development services, project management, and support
• Communication: Responding to inquiries, sending project updates, and technical communications
• Business Operations: Invoicing, contract management, and administrative purposes
• Marketing: Sending newsletters, case studies, and relevant industry insights (with consent)
• Website Improvement: Analytics to improve user experience and website performance
• Legal Compliance: Meeting regulatory requirements and legal obligations

3. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on:

• Contractual Necessity: To fulfill our software development contracts and agreements
• Legitimate Interest: For business operations, marketing, and website analytics
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with tax, accounting, and regulatory requirements

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third parties who assist us in:

• Cloud Hosting: AWS, Google Cloud, Microsoft Azure
• Payment Processing: Stripe, PayPal, bank transfer services
• Communication Tools: Gmail, Slack, Zoom, WhatsApp Business
• Analytics: Google Analytics, Hotjar
• Marketing: Mailchimp, HubSpot
• Project Management: Jira, Trello, Asana

4.2 Legal Requirements

We may disclose your information when required by law, court order, or to protect our legal rights and safety.

5. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: Data encrypted in transit (SSL/TLS) and at rest (AES-256)
• Access Controls: Role-based access with multi-factor authentication
• Secure Infrastructure: HIPAA-compliant cloud hosting and security protocols
• Regular Audits: Security assessments and penetration testing
• Employee Training: Regular privacy and security training for all team members
• Incident Response: Established procedures for data breach detection and response

6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this privacy policy
• Meet legal and regulatory requirements (typically 7 years for business records)
• Resolve disputes and enforce agreements
• Provide ongoing support for delivered software solutions

7. Your Rights (GDPR & International)

You have the following rights regarding your personal data:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent for consent-based processing

To exercise these rights, contact us at privacy@devsimplex.com

8. International Data Transfers

As we operate globally and use international service providers, your data may be transferred to and processed in countries outside your jurisdiction. We ensure adequate protection through standard contractual clauses, adequacy decisions, or other lawful transfer mechanisms.

9. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand website usage and improve performance
• Marketing Cookies: For personalized content and advertising (with consent)

You can manage cookie preferences through our cookie banner or browser settings. See our Cookie Policy for more details.

10. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will delete the information immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or website notice. Continued use of our services constitutes acceptance of the updated policy.

12. Contact Information

13. Supervisory Authority

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.