Terms of Service

1. Acceptance of Terms

By accessing or using DevSimplex's website, services, or entering into a service agreement with us, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. About DevSimplex

DevSimplex is a software development company that provides:

• Custom software development services
• SaaS platform development
• Web and mobile application development
• AI and automation solutions
• Cloud and DevOps services
• Cybersecurity and compliance consulting
• Dedicated development team services

3. Service Agreements

3.1 Project Contracts

Specific software development projects are governed by individual service agreements that include:

• Project scope, timeline, and deliverables
• Payment terms and pricing
• Intellectual property arrangements
• Confidentiality and data protection terms
• Support and maintenance provisions

3.2 Dedicated Team Services

For dedicated development team arrangements, separate master service agreements outline the ongoing relationship, resource allocation, and operational procedures.

4. Client Responsibilities

As our client, you agree to:

• Provide Accurate Information: Supply complete and accurate project requirements
• Timely Communication: Respond to requests for information and feedback promptly
• Payment Obligations: Make payments according to agreed terms and schedules
• Resource Access: Provide necessary access to systems, data, and stakeholders
• Content and Data: Ensure you have rights to all content and data provided
• Compliance: Ensure your use of delivered software complies with applicable laws
• Testing and Acceptance: Participate in testing phases and provide timely acceptance

5. Our Responsibilities

DevSimplex commits to:

• Professional Standards: Deliver services with professional skill and care
• Confidentiality: Protect your confidential information and trade secrets
• Quality Assurance: Implement testing and quality control processes
• Communication: Provide regular project updates and transparent communication
• Data Security: Implement appropriate security measures for your data
• Compliance: Adhere to relevant industry standards and regulations
• Support: Provide agreed-upon support and maintenance services

6. Intellectual Property

6.1 Client IP

You retain ownership of your existing intellectual property, including:

• Business concepts and ideas
• Existing trademarks and branding
• Content and data you provide

6.2 Developed IP

Unless otherwise specified in the project agreement:

• Custom software developed specifically for you becomes your property upon full payment
• General methodologies and know-how remain with DevSimplex
• Open-source components retain their original licenses

6.3 DevSimplex IP

We retain ownership of our proprietary tools, frameworks, methodologies, and pre-existing intellectual property.

7. Payment Terms

7.1 General Terms

• Payment terms are specified in individual project agreements
• Invoices are typically due within 30 days of issuance
• Late payments may incur interest charges as specified in agreements
• We reserve the right to suspend services for overdue payments

7.2 Accepted Payment Methods

• Bank transfers (preferred for larger amounts)
• Credit card payments through secure processors
• Digital payment platforms (PayPal, Stripe)
• Cryptocurrency (for blockchain projects, by agreement)

8. Confidentiality

Both parties agree to maintain confidentiality of sensitive information, including:

• Business strategies and plans
• Technical specifications and source code
• Financial information
• Customer data and user information
• Proprietary processes and methodologies

9. Warranties and Disclaimers

9.1 Limited Warranty

We warrant that our services will be performed with professional skill and care. Software deliverables will substantially conform to agreed specifications for 90 days after delivery.

9.2 Disclaimer

EXCEPT AS EXPRESSLY STATED, OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability shall not exceed the total amount paid for the specific service
• We shall not be liable for indirect, incidental, or consequential damages
• We are not liable for damages caused by your misuse of delivered software
• Claims must be brought within one year of the incident

11. Force Majeure

Neither party shall be liable for delays or failures in performance due to circumstances beyond reasonable control, including natural disasters, government actions, pandemics, or infrastructure failures.

12. Termination

12.1 Project Termination

Either party may terminate a project agreement with written notice as specified in the individual agreement.

12.2 Effects of Termination

• Client pays for work completed up to termination date
• DevSimplex delivers work products completed as of termination
• Confidentiality obligations survive termination
• Each party returns or destroys confidential information

13. Website Terms

13.1 Acceptable Use

You may not use our website to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit malicious code or spam
• Attempt unauthorized access to our systems

13.2 Content

Our website content is protected by copyright and may not be reproduced without permission. You may view and download content for personal, non-commercial use only.

14. Dispute Resolution

14.1 Negotiation

Both parties agree to attempt resolution of disputes through good-faith negotiation before pursuing legal action.

14.2 Governing Law

These terms are governed by the laws of Pakistan. For international clients, dispute resolution mechanisms will be specified in individual service agreements.

15. Modifications

We may update these Terms of Service periodically. Significant changes will be communicated via email or website notice. Continued use of our services constitutes acceptance of modified terms.

16. Contact Information