Managed IT Services
Your Complete IT Department, On Demand
Enterprise-grade managed IT services that give you the expertise of a full IT department without the overhead. From infrastructure management to strategic planning, we handle it all.
What are Managed IT Services?
Complete IT management delivered as a service
Managed IT Services provide comprehensive technology management through a subscription-based model. Instead of reacting to problems, we proactively monitor, maintain, and optimize your entire IT infrastructure to prevent issues before they impact your business.
Our managed services encompass everything from network and server management to end-user support, security, and strategic IT planning. We become an extension of your team, understanding your business goals and aligning technology to support them.
The managed services model transforms IT from a cost center into a strategic asset. With predictable monthly costs, proactive maintenance, and expert guidance, you gain enterprise-level IT capabilities regardless of your organization's size.
Why Choose DevSimplex for Managed IT?
Partnership-focused IT management that drives results
Choosing a managed IT provider is choosing a partner for your business success. Our approach goes beyond break-fix support-we take ownership of your IT environment and treat it as if it were our own.
Our team consists of certified professionals across networking, security, cloud, and enterprise systems. With deep expertise in diverse technology stacks, we provide solutions tailored to your specific industry and requirements.
We provide complete transparency through our client portal, where you can view tickets, reports, and system health in real-time. Monthly business reviews ensure alignment between your IT infrastructure and business objectives.
Our proactive approach means fewer emergencies, less downtime, and more productive employees. We identify and resolve potential issues before they become problems, keeping your systems running smoothly around the clock.
Requirements & Prerequisites
Understand what you need to get started and what we can help with
Required(3)
Infrastructure Assessment
Complete inventory of current hardware, software, and network infrastructure.
Business Goals Documentation
Understanding of business objectives and how IT should support them.
Stakeholder Access
Access to key decision-makers for onboarding and ongoing communication.
Recommended(2)
Existing Documentation
Current IT documentation, policies, and procedures if available.
Compliance Requirements
Industry-specific compliance or regulatory requirements.
Common Challenges & Solutions
Understand the obstacles you might face and how we address them
Growing IT Complexity
In-house teams struggle to keep pace with evolving technology.
Our Solution
Our team maintains expertise across the full technology stack, providing specialized knowledge on demand.
Unpredictable IT Costs
Reactive repairs and emergency projects blow budgets.
Our Solution
Fixed monthly pricing covers all management, support, and planned projects with no surprises.
Talent Shortage
Difficulty hiring and retaining qualified IT professionals.
Our Solution
Access our entire team of specialists without the overhead of full-time employees.
Security Vulnerabilities
Lack of resources for comprehensive security monitoring.
Our Solution
Enterprise-grade security monitoring, patching, and incident response included in every engagement.
Your Dedicated Team
Meet the experts who will drive your project to success
Virtual CIO
Responsibility
Provides strategic IT leadership, budgeting, and technology roadmap planning.
Experience
15+ years IT leadership experience
Systems Administrator
Responsibility
Manages servers, cloud infrastructure, and enterprise applications.
Experience
MCSE/AWS certified, 8+ years experience
Network Engineer
Responsibility
Designs and maintains network infrastructure, connectivity, and security.
Experience
CCNP certified, 6+ years experience
Help Desk Technician
Responsibility
Provides first-line support for end-user issues and requests.
Experience
CompTIA A+/Network+ certified
Engagement Model
Dedicated account manager with access to full technical team for specialized needs.
Success Metrics
Measurable outcomes you can expect from our engagement
System Uptime
99.9%
Guaranteed infrastructure availability
Typical Range
Response Time
<15 minutes
Initial response to critical issues
Typical Range
Resolution Rate
95%
First-call resolution for common issues
Typical Range
Client Satisfaction
98%
Customer satisfaction score
Typical Range
Managed IT Services ROI
Transform IT from a cost center to a business driver.
IT Cost Reduction
30-50%
Within Within first year
Downtime Reduction
80%
Within Post-implementation
Productivity Increase
25%
Within Employee productivity
Security Incidents
90% fewer
Within Annual reduction
“These are typical results based on our engagements. Actual outcomes depend on your specific context, market conditions, and organizational readiness.”
Why Choose Us?
See how our approach compares to traditional alternatives
| Aspect | Our Approach | Traditional Approach |
|---|---|---|
| Expertise | Full team of specialists on demand Access to diverse expertise without hiring | Limited in-house knowledge |
| Cost Model | Predictable monthly subscription Budget certainty and cost control | Unpredictable break-fix expenses |
| Approach | Proactive monitoring and prevention Issues resolved before they impact business | Reactive problem solving |
| Coverage | 24/7/365 monitoring and support Around-the-clock protection | Business hours only |
Technologies We Use
Modern, battle-tested technologies for reliable and scalable solutions
Microsoft 365
Productivity and collaboration
Azure/AWS
Cloud infrastructure
VMware
Virtualization platform
ConnectWise
IT management platform
Datto
Backup and disaster recovery
SentinelOne
Endpoint protection
Ready to Get Started?
Let's discuss how we can help you with it operations.