IT Operations

Infrastructure Maintenance & Updates

Keep Your Systems Healthy and Secure

Proactive maintenance prevents problems before they occur. Our comprehensive maintenance program ensures your infrastructure stays patched, optimized, and ready to support your business.

Automated Patch ManagementScheduled Maintenance WindowsSecurity HardeningPerformance Optimization
25,000+
Systems Maintained
5M+
Patches Applied
99%
Patch Compliance
<24 hrs
Zero-Day Response

What is Infrastructure Maintenance?

Proactive care for your IT systems

Infrastructure maintenance encompasses all activities required to keep IT systems running smoothly, securely, and efficiently. This includes patch management, firmware updates, security hardening, performance tuning, and preventive maintenance tasks.

Regular maintenance is essential for security-unpatched systems are the leading cause of security breaches. It's also critical for reliability, as neglected systems accumulate technical debt that eventually causes failures.

Our maintenance program takes a systematic approach: inventorying assets, prioritizing updates based on risk, testing in non-production environments, deploying during approved windows, and validating success. This disciplined process ensures updates improve your environment without causing disruption.

Why Choose DevSimplex for Infrastructure Maintenance?

Systematic maintenance that prevents problems

Maintenance often gets deferred when IT teams are busy fighting fires. Our dedicated maintenance program ensures this critical work happens consistently, regardless of other demands on your team.

We follow a risk-based approach to patching. Critical security patches are expedited, while routine updates are batched and tested to minimize deployment overhead and risk. Our testing procedures catch compatibility issues before they impact production.

Maintenance windows are scheduled around your business needs. We work during nights, weekends, or other low-impact periods to minimize disruption. For critical systems, we implement rolling updates and failover procedures to maintain availability during maintenance.

Comprehensive reporting shows patch compliance levels, systems requiring attention, and upcoming end-of-life dates. This visibility enables informed decisions about infrastructure investments and risk acceptance.

Requirements & Prerequisites

Understand what you need to get started and what we can help with

Required(3)

Asset Inventory

Complete inventory of hardware and software requiring maintenance.

Maintenance Windows

Approved windows for maintenance activities with minimal business impact.

Change Management

Process for approving and documenting maintenance changes.

Recommended(2)

Test Environment

Non-production environment for testing patches before deployment.

Backup Verification

Confirmed backups before major maintenance activities.

Common Challenges & Solutions

Understand the obstacles you might face and how we address them

Patch Backlog

Unpatched systems vulnerable to known exploits.

Our Solution

Systematic patch management with prioritization based on risk and business impact.

Update Failures

Patches cause system instability or application issues.

Our Solution

Testing in representative environments before production deployment.

Maintenance Disruption

Updates during business hours impact productivity.

Our Solution

Scheduled maintenance windows with minimal business impact and rollback plans.

Legacy Systems

Older systems no longer receive vendor updates.

Our Solution

Compensating controls, migration planning, and extended support options.

Your Dedicated Team

Meet the experts who will drive your project to success

Maintenance Manager

Responsibility

Plans maintenance schedules, coordinates activities, and manages compliance.

Experience

ITIL certified, 10+ years IT operations

Systems Engineer

Responsibility

Performs server patching, updates, and configuration management.

Experience

MCSE/Red Hat certified, 7+ years experience

Network Engineer

Responsibility

Handles network device firmware and configuration updates.

Experience

CCNP certified, 6+ years experience

Security Analyst

Responsibility

Prioritizes security patches and validates hardening measures.

Experience

Security+/CISSP, 5+ years experience

Engagement Model

Dedicated maintenance team with scheduled activities and emergency response capability.

Success Metrics

Measurable outcomes you can expect from our engagement

Patch Compliance

99%

Systems current within SLA

Typical Range

Critical Patch SLA

<72 hours

Time to deploy critical patches

Typical Range

Patch Success Rate

99.5%

Updates applied without issues

Typical Range

Maintenance Uptime

99.9%

Availability during maintenance

Typical Range

Infrastructure Maintenance ROI

Prevention is far cheaper than remediation.

Security Incidents

85% reduction

Within Through current patching

Unplanned Downtime

70% reduction

Within Through preventive maintenance

Emergency Changes

60% fewer

Within With proactive updates

System Lifespan

30% longer

Within Through proper maintenance

“These are typical results based on our engagements. Actual outcomes depend on your specific context, market conditions, and organizational readiness.”

Why Choose Us?

See how our approach compares to traditional alternatives

AspectOur ApproachTraditional Approach
Approach

Systematic, scheduled maintenance

Consistent protection without gaps

Ad-hoc when time permits

Testing

Pre-production validation

Issues caught before impacting users

Direct production deployment

Timing

Planned maintenance windows

Minimal productivity impact

During business hours

Coverage

All systems including network devices

Complete infrastructure protection

Servers only

Technologies We Use

Modern, battle-tested technologies for reliable and scalable solutions

WSUS/SCCM

Microsoft patch management

Ansible

Configuration automation

Automox

Cloud-native patching

ManageEngine

Endpoint management

Puppet/Chef

Configuration management

Qualys

Vulnerability assessment

Ready to Get Started?

Let's discuss how we can help you with it operations.