Healthcare Provider: RAG-Powered Clinical Decision Support
We built a clinical decision support system that helps physicians access the latest medical literature, drug interactions, and treatment guidelines in real-time—reducing information search time by 65% and improving guideline adherence by 23%.
Scale: Now serving 15,000+ daily queries across 45 hospitals and clinics with 98% physician satisfaction.
The Challenge
A regional health system with 45 hospitals and clinics faced a critical knowledge management challenge:
- Information overload: Physicians spending 2+ hours daily searching for clinical information
- Outdated practices: 18-month average lag in adopting new clinical guidelines
- Fragmented systems: Clinical protocols scattered across SharePoint, PDFs, and legacy systems
- Drug interaction risks: Manual checking leading to occasional missed interactions
"Our physicians were drowning in information but starving for knowledge. We needed a way to surface the right information at the right time."
— Chief Medical Officer
Our Solution
RAG-Powered Knowledge System
We developed a sophisticated Retrieval-Augmented Generation (RAG) system that indexes and retrieves from multiple authoritative sources:
Data Sources Integrated
- Internal clinical protocols — 2,500+ documents indexed with version control
- PubMed/MEDLINE — Real-time access to 35+ million citations
- Drug databases — FDA labels, interactions, and contraindications
- Patient context — EHR integration for personalized recommendations
Key Features
- Evidence-based answers: Every recommendation includes citations and confidence scores
- Drug interaction checker: Real-time analysis against patient's current medications
- Guideline updates: Automatic alerts when relevant guidelines are updated
- EHR integration: Seamless embedding within Epic and Cerner workflows
HIPAA Compliance: All patient data processed in compliance with HIPAA. No PHI stored in vector databases—only anonymized embeddings used for retrieval.
User Experience
Natural language interface allows physicians to ask questions as they would to a colleague, receiving structured, actionable responses within seconds.
Key Features Delivered
Results & Impact
Reduction in Search Time
Improved Guideline Adherence
Physician Satisfaction
Daily Queries
“This tool has fundamentally changed how I practice medicine. I can access the latest research instantly.”
Technologies Used
Services Provided
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